We were very disappointed in this hotel and were surprised how it could possibly be rated 5 star compared with other 4 star hotels where we stayed in Madrid, Cadiz, Granada and Cordoba. This would solve the communication issue in bar and also the irritated residents who can’t sleep.… In my opinion,You could still keep the vibe without the music being quite so loud. My advice to the hotel is the bring the volume down (which is too loud in the bars themselves to the extent that it’s hard to talk). The insulation is insufficient and as the music is loud and thumping it is too penetrative. The second issue is the noise in rooms near the rooftop bars. This may be down to a too tight management of resources but in a five star hotel there should be staff sufficient to keep all facilities open (bar weather closures). Oddly enough on one wet day when the rooftop bars were closed one would have thought the inside corner bar would be manned for residents as an alternative, but no!!. When the rooftop bars are in full swing getting staff to come to the residents rooftop bar is tricky and slow and given the popularity of the open rooftop bars it’s often crowded there should residents wish to use these bars. Well I think it’s down to there being enough staff. The breakfasts are very good and overall the staff are friendly and attentive. The rooms are decent and well appointed if a little quirky and the beds very comfortable. There is a second residents bar (the corner bar) on the ground floor of the hotel and a dedicated small rooftop bar with pool (really a lap pool) for residents only. It is has a separate gelato bar, a restaurant “al lado” and a tapas bar next door all of which are good. The rooftop bar which is really two bars is a major draw for guests and non residents alike. It is quite boutique and small but with many “attachments”. The location is excellent right beside and almost on top of the cathedral. Great location decent hotel but room for improvement. Sheraton Grand Mirage Resort - Port Douglas.Hotels near Parque de los Principes Station.Hotels near Bar Panoramico La Terraza del EME.
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